Site Reliability Engineer

Accenture in Chicago, IL

  • Industry: Engineering - Others
  • Type: Full Time
position filled

Job Description

Are you ready to step up to the New and take your technologyexpertise to the next level?

Join Accenture and help transform leading organizations andcommunities around the world. The sheer scale of our capabilities and clientengagements and the way we collaborate, operate and deliver value provides anunparalleled opportunity to grow and advance. Choose Accenture and makedelivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drivedelivery and capability excellence through the design, development and/ordelivery of a solution, service, capability or offering. They grow intodelivery-focused roles, and can progress within their current role, laterallyor upward.

As part of our practice, you will lead technology innovation forour clients through robust delivery of world-class solutions. You will buildbetter software better! There will never be a typical day and that’s why peoplelove it here. The opportunities to make a difference within exciting clientinitiatives are unlimited in the ever-changing technology landscape. You willbe part of a growing network of technology experts who are highly collaborativetaking on today’s biggest, most complex business challenges. We will nurtureyour talent in an inclusive culture that values diversity. Come grow yourcareer in technology at Accenture! 

The Performance Engineering practice within Accenture Technologyis focused on optimizing the performance and scalability of enterpriseapplications through the combination of:

·  T esting : Analyzing, planning and executing production-likesimulations across mobile and web solutions to identify & remediateperformance problems, prevent production outages, and guarantee predictableperformance.

· Diagnostics &Monitoring : Instrumenting the complete applicationarchitecture to provide real user and system performance data to provideinsight into the root cause of all application bottlenecks, enable real timevisibility to reduce risk exposure.

· Performance Analytics : Measuring the relationship between end-to-endperformance, user behavior, and business goals to maximize the digitalbusiness, improve business KPIs, and increase client retention.

· Business Optimization : Empowering digital businesses with contextualintelligence to visualize, quantify and maximize the business value ofperformance to improve the quality & performance of the business, increasecustomer satisfaction, and protect brand reputation.

As a Site Reliability Engineer, some of your key responsibilitiesmay include:

  • Maintain responsibility for the design, deployment, and maintenance of production-scale systems.
  • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Use automation to streamline the provisioning, management, and monitoring of applications and services using multiple scripting languages, Java, and infrastructure-as-code.
  • Facilitate blameless Incident Retrospectives to understand root causes, communicate learnings, determine remediation and make us better and closer as a team.
  • Coordinate with development and platform teams to design and implement zero-downtime deployment approaches, real-time logging, alerting, and monitoring solutions, and code instrumentation.
  • Introduce chaos engineering concepts that promote experimentation in production to identify systemic weaknesses while increasing service resiliency
  • Coordinate with the solution architect to design a highly available solution that meets availability and reliability objectives and to reduce manual activities using automation, when feasible.
  • Identifying, evaluating, and recommending monitoring tools and diagnostic techniques relevant to the application architecture. Assess gaps in as-is monitoring tool capabilities and recommend tools to augment or replace.
  • Instrumenting applications to enable performance diagnostics and monitoring
  • Collaborating with developers to promote the concept of reliability engineering during all phases of the SDLC to detect and correct performance issues earlier in the lifecycle
  • Monitoring application performance during performance tests or production usage through the use of APM and other monitoring tools to isolate the fault domain, dive deep into application code, and identify root cause of performance issues.
  • Interacting with client and/or Accenture development, operations, and infrastructure resources to recommend solutions to remediate performance issues
  • Participating in re-architecture, redesign, and refactoring decisions to satisfy performance requirements
  • Developing dashboards and reports to provide ongoing visibility into the performance of client applications
  • Contributing learnings and experiences to the Accenture Performance Engineering community
  • *Requirement of 80-100% travel, typically M-TH


    Basic Qualifications

  • Minimum 3 years hands-on design/development/engineering experience (e.g. Java, .Net, etc.)
  • Minimum 1 years hands-on experience performance monitoring & diagnostic tools (e.g. AppDynamics, Dynatrace, New Relic, CA APM (previously Wily Introscope), etc.)
  • Experience with Containers (kubernetes and docker) 
  • Experience with Amazon Web Services
  • Bachelor's Degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).
  • Preferred Qualifications
  • Previous Consulting experience
  • Experience with Agile and DevOps

  • Understanding or exposure to Chaos Engineering Tools (Chaos Toolkit, Gremlin, Simian Army, etc.)

  • Experience with Infrastructure-as-code automation tool, including Ansible and Puppet

  • Experience with version control software, including Git

  • Experience in calculating system reliability metrics, including RPO, RTO, SLO & SLI

  • Experience with Containers (kubernetes and docker)
  • Experience with logging solutions, including ELK and Splunk
  • Experience with open source monitoring and visualization systems and tools, i.e. Prometheus (monitoring + tracing), Grafana/Kibana (dashboards), Zipkin (distributed tracing), etc.
  • Experience with stream-processing open source frameworks/systems, i.e. Kafka, Spark, etc.
  • Knowledge of defining and monitoring system quality measures, including SLO and SLA
  • Experience with distributed computing, Web Services, SOA, and JEE design concepts
  • Experience delivering software designed for high concurrency, scalability, or availability
  • Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
  • Experience with different flavors of Linux, i.e. RedHat, Ubuntu, CentOS, etc.
  • Built tooling to improve reliability of systems, automated remediation of issues, or improve scalability.
  • Systems often need to be reconfigured, so you should have experience with a configuration management system like Puppet, Chef or Salt.
  • Experience with usage of common application protocols and messages (e.g. TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
  • Exposure to Cloud, SaaS, and virtualization concepts and performance concerns
  • Exposure to application threading and concurrency concerns
  • Working knowledge of operating system design, processes, and threading model
  • Ability to work in other languages such as JavaScript, Ruby, PHP, Perl, Python, PowerShell, and Linux shell scripting
  • Experience with Amazon Web Services
  • Experience with Containers (kubernetes and docker)
  • Professional Skill Requirements
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent communication (written and oral) and interpersonal skills
  • Excellent leadership and management skills
  • Applicantsfor employment in the US must have work authorization that does not now or inthe future require sponsorship of a visa for employment authorization in theUnited States and with Accenture.

    Accentureis an EEO and Affirmative Action Employer ofFemales/Minorities/Veterans/Individuals with Disabilities.

    EqualEmployment Opportunity

    Allemployment decisions shall be made without regard to age, race, creed, color,religion, sex, national origin, ancestry, disability status, veteran status,sexual orientation, gender identity or expression, genetic information, maritalstatus, citizenship status or any other basis as protected by federal, state,or local law.

    Jobcandidates will not be obligated to disclose sealed or expunged records ofconviction or arrest as part of the hiring process.

    Accentureis committed to providing veteran employment opportunities to our service menand women.

    Candidateswho are currently employed by a client of Accenture or an affiliated Accenturebusiness may not be eligible for consideration.


    CO - Denver,GA - Atlanta,IL - Chicago,MN - Minneapolis,MO - Kansas City

    Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

    Other Employment Statements

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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