Customer Service Representative - (Doyle Alliance Group)


: $39,680.00 - $60,800.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Job Description


Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 400 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.

We are currently looking to add our team with an exciting opportunity as a Customer Service Representative atDoyle Alliance Group, an Acrisure Agency Partner.

Launched in 2010, Doyle Alliance Group (DAG) is the second iteration of a very successful regional employee benefits brokerage and consulting firm, with offices in Pennsylvania and New Jersey. An Acrisure Agency Partner, DAG has a boutique approach that utilizes customized solutions and advice for our clients, while harnessing the power and resources of a top 10 national brokerage firm. We believe this approach provides the best of both worlds, as we deliver cutting-edge solutions to our clients, and believe our experience and technical expertise differentiates from our competitors.

The primary role of the Customer Service Representative is to support the Benefits Analyst/Account Executive team in maintaining the overall responsibility for day to day client relationship management. This includes servicing and corresponding with Doyle Alliance Group clients, their employees and insurance carriers at multiple levels of expertise.

Essential Duties and Responsibilities:

  • Rectify claims issues by collecting pertinent data, establishing facts and determining conclusions.
  • Serve as a direct liaison between clients and carriers.
  • Research and respond promptly and thoroughly to requests for information from the sales and service team.
  • Complete all administrative tasks as assigned, demonstrating a clear sense of priority, with follow up when needed.
  • Assist in providing support and benefit administration for clients.
  • Assist consultants with entering and maintaining accurate plan information and other account related date in DAG s database system (Broker Builder).
  • Maintain a strong relationship with carrier representatives and keep abreast of market developments and product offerings.
  • Help write and structure client communications, including proposals, reports, spreadsheets and presentations.
  • Assist with day-to-day client service needs. Appropriately identify and escalate problem resolution.
  • Perform job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position.
  • Work on special projects or duties as assigned by management.
  • Pursue a program of personal, professional and career development towards growing within the company.
  • Assist President of Division with office responsibilities
  • Maintains materials and reports for signature that are accurate and complete
  • Creates, organizes and maintains specialized, confidential and other office files or filing systems
  • Coordinates and maintains travel schedules for the management team
  • Assists other functional areas and agency personnel as time permits

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School Diploma or the recognized equivalent in education and experience, required
  • Minimum of two years work experience in the administration and analysis of employee benefit programs, health insurance or related industry, required.
  • Strong benefit product knowledge required; including, but not limited to, Medical Dental, Life, Disability, Section 125, and voluntary products.

Technology Skills:

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Other Qualifications:

  • Able to work collaboratively with all functional areas.
  • Effective interpersonal and written communication skills.
  • Self-motivated and goal oriented.
  • Flexibility in a variety of settings and ability to work under pressure.
  • Able to work independently with drive to excel.
  • Strong sense of initiative with a proven ability to resolve problems independently.
  • Strong organizational skills and attention to detail.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate stress due to regular deadlines and daily challenges.
  • High finger dexterity while typing documents and forms
  • Occasionally lift up to 20lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is done in a temperature-controlled, non-smoking office.
  • Work stations are cubicles with moderately high sides.
  • The noise level in the work environment is usually moderate.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure s Human Resources Talent Department.


Associated topics: agent, clerk, client, csr, intern, product support, rep, representative, service, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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