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IP & Systems Engineer - Wake Forest, NC
Job Title - IP & Systems Engineer
Location - Wake Forest, NC - 27587
Duration 6 Months
Monitor event alarms in multiple systems, raise request and perform basic diagnostics of the problem and dispatch using multiple dispatch systems.
Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution.
Handle internal/external customer escalations via phone, Remedy tickets, Solarwinds or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
Understand the triage and service level agreement policies for the tickets and resolve issue within the given time frame.
Keep customer informed on incident/request status and progress as per defined by service level requirements.
Configuration and troubleshooting of networks & wireless equipment.
Minimum of 3 years of hands on experience required configuring and troubleshooting of wireless networks and equipment.
Minimum of 2 years of experience in a technical assistance center, help desk, Network Operation Center or technical contact center environment.
Excellent verbal and written communications skills required.
Ability to work all shifts including weekends & holidays in a 7x24x365 environment.
Network monitoring experience - preferably with Solarwinds
Ability to learn in an on-the-job training environment.
Bachelor's degree in Information Technology, Telecommunication, Networking or related field.
Strong customer service orientation.
Experienced in Cisco Meraki, Ruckus, and Aerohive
Experience monitoring the status of system outages and keeping management & customer informed of any changes.
Knowledge of NTM Remedy, SolarWinds, Oracle or other ticketing and dispatching system.
Experience with use of Microsoft Office Excel, Word and SharePoint.
Valid Cisco CCENT or CCNA Wireless certification
ITIL 2011 certification
About Advantage Resourcing
At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.
Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
Wake Forest, NC
United States of America
Online / Full App
Folder Group ID
Contact: [Click Here to Email Your Resum ]