• Aerotek
  • $30,255.00 -51,890.00/year*
  • Roanoke, VA
  • Customer Service/Call Center
  • Full-Time
  • 6230 Laurel Hill Rd

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We are looking for customer service representatives to work in a call center environment.

Job Description:
-Reviews, verifies and/or identifies customer transactions to detect/prevent fraudulent activities, policy violations and suspicious situations in order to mitigate and/or recover losses
-Monitors moderate to complex account activity which requires research that may involve multiple transaction channels
-Uses a variety of sources for information, including online systems and tools/models
-May perform general account handling functions such as close account determination, holds, restraints, etc.
-Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse
-May contact customers and/or vendors to validate transactions
-May maintain files, records, databases and prepare standard/routine management reports
-Prepares required documentation including Suspicious Activity Reports
-May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability
-Reviews more complex/unique situations with senior department staff

Pay: Starts at $12 / hour

*If you are interested in applying for this opportunity, please call 540-###-#### ASAP!*

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Associated topics: call, client, client service, customer, customer care, customer service, customer service representative, guest, telephone, telephone activation specialist

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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