Sr. Product Manager, Conversational AI and Machine Learning (Hyde Park)

Capital One in Hyde Park, VT

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
  • $112,650.00 - 187,750.00
position filled

Sr. Product Manager, Conversational AI and Machine Learning

Product Managers are tech-savvy pioneers, with one eye on whats new and the other on whats next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money creating experiences that simplify and enhance our customers lives.

Medical Dental
Vision Healthcare FSA
Dependent Care FSA
Health and Wellness Programs

401(k) / Retirement Plans

Employer Matching

Continuing Education

Tuition Reimbursement
Professional Development

Family Support

Adoption Cost Benefit
Maternity and Paternity Leave
Back Up Child Care

Work/Life Balance

Holidays
Sick Days
Paid time off
Flex- time

The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

Responsibilities

Job ID R74123 Updated date 04/25/2019 West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Product Manager, Conversational AI and Machine Learning

Our Voice Self-Service team is recruiting a Sr. Product Manager to help build great digital experiences for millions of customers using AI technologies like Natural Language Processing, Speech Synthesis, Machine Learning, and Chatbots. Using these technologies, you will be involved in building product strategy to anticipate customer needs and build experiences to deliver it directly to the customer.

To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. Youll also need to be equally comfortable talking to Engineers in our Agile teams as you are communicating with Data Scientists to drive Machine Learning insights.

Here are a few things you can expect to do in this role:

  • Lead product initiatives and customer experience from ideation to roll out

  • Partner with our Tech and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers

  • Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis

  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience

  • Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features

  • Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses

  • Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders

So who are you? Probably someone whose colleagues and friends describe as:

  • One who is equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today

  • Someone with a knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, APIs, Big Data) and how they are used to deliver great conversational interfaces

  • One who can operate in a rapidly changing environment with a sense of urgency

  • A person who is humble and invests in the success of peers and managers

  • A natural leader who sparks conversations, invites stakeholders into his/her design process, can rally the team and work in a highly collaborative environment

  • Someone with a high level of intellectual curiosity and comfort with ambiguity

Basic Qualifications:

  • Bachelors degree

  • At least 5 years of experience in digital product management

Preferred Qualifications:

  • At least 5 years of experience translating business strategy and analysis into customer facing digital experiences

  • At least 2 years of experience in Agile product management

  • BS in Computer Science and/or MBA

  • At least 7 years of experience in technology

  • At least 2 years of experience in technologies such as NLP, chatbots, speech synthesis, interactive game design, or conversational interfaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process, please send an email to ...@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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  • Product Management, Richmond, Virginia, United States Remove
  • Product Innovators, Richmond, Virginia, United States Remove

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Capital One is a federally registered service mark. All rights reserved. Blank Check is a registered trademark of Capital One Services, LLC. Capital One does not provide, endorse, nor guarantee and is not liable for third party products, services, educational tools, or other information available through this site.

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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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