Sr. Manager Health System Quality Programs

Change Healthcare in Wyoming, MI

  • Type: Full Time
position filled
Transforming the future of healthcare isn t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you re ready to embrace your passion and do what you love with a company that s committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference.Current NeedReporting to the Executive Director of Quality, this position will be located remotely or could be in one of our Centers of Excellence and responsible for developing and maintaining the appropriate quality infrastructure, processes and technology to support and position the Health Systems Centers of Excellence (COE) for continued growth and quality output for our customers. The ideal candidate will partner with Health Systems Leadership and other key stakeholders in the development of consistent quality programs to meet customer objectives and drive Health System staff accuracy and quality scores associated with all Health System services lines, including Patient Access, Revenue Cycle Management, and Financial Clearance.Location: Remote/Telecommuter position, but preferred locations would be: Rhode Island, Port St. Lucie, Florida or Atlanta, Georgia.Position DescriptionThis position will be part of the core leadership team responsible to oversee and plan for sustained growth in multiple sites. Ensuring clients are provided the highest degree of call quality and outcomes available. Creates, develops and maintains appropriate infrastructure, organizational structure, processes and tools necessary to support and position the Centers of Excellence (COEs) for continued quality output and services. Assesses Quality teams and ensure optimal structure to support and deliver to the Centers of Excellence (COEs) and their customers.Develops and maintains strong working relationships with internal and external support teams.Ensures consistent standards and business metrics are in line with business unit, as well as adherence to all aspects of compliance regulations and policies.Partner with Center of Excellence leadership to proactively initiate process improvements for the ongoing enhancement of service performance and work quality.Partners with Training Organization to ensure strong feedback loop into continuous education concepts based on quality results at the Center of Excellence, Client, and Individual levels as requiredIdentifies opportunities for continuous improvement, including implementation of technology to help automate various parts of the quality monitoring process and other tools that improve efficiency of defect identification, reporting, and resolution efforts.Along with presence, it is important that this person have the interpersonal and approachability skills, vision and energy to assume larger responsibilities with a quickly expanding unitPossesses the versatility required to be a leader, manager, teacher coach, and mentor while placing high value on people and processQualifications & Critical skillsMinimum Requirements:7+ years in a healthcare revenue cycle environment, including 5+ years managerial experienceEducation:4-year degree in related field or 10+ years of relevant experienceCritical Skills:5+ years healthcare operational, quality and/or training experience around the revenue cycle area. The successful candidate must have strong revenue cycle operational understanding of healthcare contact center management and RCM back office processing centers with proven written and communication skillsKnowledge of healthcare call center and revenue cycle management industry performance statistics and indicatorsIdeal experience will include a blend of strategic and operational experience with strong project planning and process improvements skillsMust be able to effectively lead and coordinate cross-functional teams to deliver the desired results on time.Excellent analytical and problem-solving skills. Must be able to identify root causes to problems and develop solutions to eliminate the recurrence.Must be able to analyze data, perform financial analysis and develop, monitor and adhere to budget requirements.Ability to develop and maintain successful client relationships across multiple high impact customers and channelsPreferred Skills:Experience with PM/HIS systems such as EPIC, Cerner, GE Centricity, Allscripts, etc. a plusExperience with Quality Monitoring tools, such as Verint, preferredProven knowledge and experience in leading complex LEAN and/or Six Sigma projects. Six Sigma Black Belt a plusPhysical: Travel up to 35%Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action StatementChange Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Full time

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