Service Specialist

Convergint in Erie, PA

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $36,180.00 - 53,850.00
position filled
Location Erie, PA (On-Premises)
Primary Office Pittsburgh

700 Old Pond Road

Suite 601

Bridgeville, PA 15017

United States

Duration Full Time
Desired Education High School / GED
Desired Experience 3-5 Years

Minimum of three years of previous, relevant field service experience required.

Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation.
Responsibilities Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire and Security and the installation of small or less complex projects. Performs other duties and responsibilities as requested or required.
Skills Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.

Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.

Solid programming skills and proven ability to troubleshoot problems and look for solutions.

Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.
Associated topics: agent, associate, call center representative, call center specialist, client service, rep, representante de servicio al cliente, representative, system support, telephone

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