Director, Customer Success


: $165,780.00 - $165,780.00 /year *

Employment Type

: Full-Time


: Executive Management

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Your Competencies:

  • Advanced skills in managing data and generating reports

  • Advanced skills in process definition, measurement and improvement

  • Experience working in an Agile environment preferred

  • Experience working in a regulated and enterprise, environment preferred

  • Strong understanding of modern customer care and success approaches

  • Experience as a director of a successful customer support team in an enterprise software environment and in a B2B SaaS business model

  • Ability to manage global distributed teams comprising multiple layers of management

  • Experience supporting a mission-critical business application or platform

  • Experience in healthcare or life sciences industries preferred

  • Strong written and verbal communications for both internal and external audiences

  • Technical Communication: Ability to create and present reports for distribution to a wider audience of individual contributors, line management and executive management

  • Expert Knowledge of data and tools used to manage customer service organizations

  • Comfortable working with data and deriving metrics and visualizations from that data.

  • Ability to collaborate across multiple geographies, organizations

  • Ability to interact with and manage vendor relationships

  • Your Education & Experience:

  • Four-year college degree in a technical discipline, engineering or applied mathematics preferred

  • Requires a minimum of 10+ years experience in a software development or IT or service organization

  • Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

    Medidatas solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

    Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

    Associated topics: area sales, business development, business planning, inside sales, regional sales, retail, strategic, territory manager, transaction, wholesale * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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