Technical Support Specialist

Compensation

: $64,440.00 - $103,980.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Your Competencies:

  • Strong Customer Service skills, both telephone and email, with excellent oral and written communications

  • Previous Helpdesk or Desk Side Support Experience is a big plus

  • Ability to work with minimal supervision

  • Ability to adhere to deadlines and protocols

  • Experience with MS Outlook, MS Windows, MS Office Suite, Microsoft SQL Server, Magic Service Desk or other Issue Tracking software preferred

  • Ability to deliver with high quality of work keeping in frame support metrics like Customer Satisfaction, Turnaround Times, timely follow ups etc.

  • Ability to understand and write SQL scripts to extract and update data from databases

  • Must have the ability to learn new products as needed

  • Be able to prioritize work as business demands

  • Your Education & Experience:

  • A minimum of 2 years of related experience with a Bachelors degree; or an advanced degree without experience.

  • Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

    Medidatas solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

    Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


    Associated topics: deskside, help desk, information technology, information technology analyst, information technology support, patient, support specialist, systems administrator, technician, technician ii * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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