Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York's Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams - the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG's NBA 2K League franchise. In addition, the Company features the popular original production - the Christmas Spectacular Starring the Radio City Rockettes - and through Boston Calling Events, produces New England's preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal. More information is available at www.themadisonsquaregardencompany.com. The AGM-Beacon Theater, is responsible for directing the facilities and customer service operations at Beacon Theater. Specific functions include maintenance and upkeep of engineering/physical plant, guest relations, box office operations, building security, and food and merchandise operations. This position reports into the VP Theaters.. Planning and directing all facility operations within the Beacon Theater.. Oversee the planning and execution of cleaning, maintenance and repair requirements.. Execute the highest level of standards for the theater both operationally and aesthetically.. Coordinate the scheduling, deployment and assignment of all building trades and services.. Responsible for Front of the House Operations inclusive of hiring, training, scheduling, and deployment of front of the house staff including security, guest relations and EMT.. Oversee the Food, Beverage & Merchandise operations while ensuring product, placement and pricing are in line with MSG guidelines.. Work in collaboration with the Production team (Centralized department) during show load-ins and logistics.. Continually evaluates the quality of the \"guest experience\" by firsthand observation, objective feedback and interaction.. Uses reports, customer correspondence, feedback studies, and pro-active actions such as phone calls to clients and other department executives to determine the level of satisfaction with performances from a variety of participants.. Communicates with all department heads of the business units daily.. Sets meetings to review recent activities and projects to prepare for upcoming events and the problems /special requirements that may arise.. Reviews and analyzes financial and operating reports on a daily basis and initiates action to improve performance.. Manages the risks of various businesses through the awareness of legal issues, security measures, internal controls and preventive measures.. Represents the organization to the external community in business and social settings. These include industry peers, labor leaders, government officials, executives, developers, landlords etc. to maintain a positive working relationship.. Minimum 10 years of prior management experience in facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment.. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.. Experience with large crowd management is highly desirable. Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a non-union and unionized workforce.. Excellent verbal & written communication, organizational and time management skills required. Must be able to multi-task and prioritize in a deadline-oriented environment. PC skills including MS Word, Excel, Outlook and PowerPoint. Possess exceptional attention to detail and strong follow-up skills necessary. Must have the ability to work independently when necessary, and use sound business judgment. Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics. Experience in managing cross functional teams and building relationships. Successful track record of measuring improvements in customer satisfaction and loyalty. Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency. Skilled at working collaboratively and in a team environment. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Problem solving, reasoning, motivational and organizational abilities are used often. Strong interpersonal/customer service skills. Able to work under pressure and meet deadlines, while managing multiple tasks.. Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.. Educational requirements may differ from job to job based on the role.At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. Associated topics: back end, director, front end, frontend, general operations manager, gerente de cocina, manager, night shift manager, operations, produce manager
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.