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The Senior User Experience Researcher is an important role on the Audience Insights team that is responsible for managing strategic research initiatives for all New York Times product offerings, including website, apps, audio and video products. The Senior User Experience Researcher will work under general supervision to provide research-based insights to inform business decisions for teams within our Product & Design organization. The successful candidate will be able to distinguish valuable insights from general research findings, and persuasively present them in written communication and oral presentations.
Play a leadership role in driving a user-centered design approach for Products teams, working closely with designers, product managers, developers and editorial staff.
Collaborate with project stakeholders to frame-up complex problem and to develop frameworks for solving them.
Recommend and lead the most appropriate methodologies for generating user insights, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, and usability studies.
Work with Audience Insights domain experts to design and implement proprietary quantitative surveys, providing detailed reports and actionable recommendations.
Effectively make the case for research to inform business decisions, when appropriate.
Present findings and research-backed recommendations to colleagues and senior management.
Manage research projects to meet objectives and deliver on time and on budget.
Collaborate with web and customer analytics, proprietary research and A/B testing teams to provide a holistic view of our users, readers and customers
Innovate by identifying, evaluating and implementing new research methodologies and technologies.
A four-year college degree is required. An advanced degree is strongly preferred.
5+ years of research and insights experience.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to interact effectively with colleagues across the organization including senior management.
Ability to thrive in cross-functional team environments
Benefits and Perks:
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
Posted 30+ Days Ago
This is an important moment to work at The Times. Across the organization, we're taking advantage of the changing media landscape to pioneer a new era of journalism. With high-quality, original reporting at our core, were thinking more creatively about our reader relationships and how to deliver new and relevant offerings and experiences. Were telling stories differently and playing with emerging formats like 360 video and VR. And were building a diverse and collaborative culture that can keep up with the rigors of the modern-day news cycle.
To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, were looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.
If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.
If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View 'Find Internal Jobs'. Thank you!
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