disability | Customer Service Representative - Spokane, WA in Spokane, WA

Customer Service Representative - Spokane, WA

  • Oldcastle
  • $39,350.00 - 57,540.00 / Year *
  • Spokane, WA 99216
  • Full-Time



Job ID: 146826

Central Premix, a CRH company, is a division of the Oldcastle APG Products Group (APG). APG is North America s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees.

Summary

We are in need of a Customer Service Representative to serve customers by providing product and service information, resolving product and service problems, and processing orders. The CSR serves as an ambassador (customer advocate) between the customer and the company

Responsibilities

  • Maintain broad knowledge of clients, products, and services of the organization
  • Assist customers with product questions, ordering, order tracking, complaints and problems
  • Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
  • Coordinate between sales and production to meet customer deadlines
  • Accurate processing and data entry of multiple line phone calls, fax, and e-mail quotes and orders in accordance with cut off times and other time constraints that may exist
  • May be assigned other office and dispatch & miscellaneous duties as needed

Requirements

  • High school diploma, Associate s degree preferred, or equivalent
  • Minimum of 1 year of office experience or equivalent combination of education and experience
  • Strong computer/Microsoft Office skills
  • Must be detail oriented, organized, and have problem-solving and reasoning skills
  • Ability to perform basic math calculations such as add, subtract, multiply, divide and compute rate and ratio

What CRH Americas Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Central Premix, a CRH company, is a great place to grow! If you re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.



Associated topics: call center representative, call center specialist, client service, coordinator, customer care, customer service specialist, intern, rep, representative, service agent


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.