Head of Talent Acquisition - Customer Operations (Flushing)

Refinitiv in Flushing, NY

  • Industry: Human Resources - Specialist - Recruiting
  • Type: Full Time
  • $75,730.00 - 120,660.00
position filled

  • > Head of Talent Acquisition - Customer Operations - New York, NY

Careers at Refinitiv

Head of Talent Acquisition - Customer Operations

Job Description
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and contentall supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward. The Customer Operations function at Refinitiv drives a consistent, innovative and systematic end-to-end customer experience. Makes every customer successful throughout the customer lifecycle. Provides industry-leading content and insights, aids discovery and usage, and provides expert delivery and support services across a range of human and digital touchpoints. Position Overview: The Director, People Acquisition Customer Operations will be responsible for driving recruitment best practices, processes and delivery globally. This role will be responsible for Customer Operations roles. You will consult with the Chief Customer Operations Officer, the Senior Customer Ops TA team and hiring managers on establishing a strategy to attract, assess and deliver high profile talent to the company. The role will also be responsible for building a proactive talent sourcing strategy and pipeline as well as continued development and promotion of the Refinitiv employment brand. The role will partner with HR colleagues on specific internal and external initiatives and projects. Essential Responsibilities: Creating and implementing the strategy for Customer Ops globally
Developing and managing a talent pipeline for Customer Ops that is in line with the businesses current and future requirements
Develop and implement innovative and creative solutions to sourcing and candidate management including developing direct sourcing channels; including market mapping, employee referrals, advertising
Oversee an internet and social media strategy campaign, evaluate funding sources and make proposals to ensure Refinitiv is appropriately positioned
Ensure regular reporting of relevant recruiting metrics to assess effectiveness of recruiting programs and talent hired globally
Partnering with hiring managers and developing a sourcing strategy for each role and regular communication and updates to hiring managers
Partner with all divisions of Refinitiv to leverage relationships across the company
Providing strategic market intelligence on hiring trends, competitor activity and salaries globally Position Requirements: Business, HR, or relevant university degree
Significant experience as a talent acquisition expert
Proven track record of delivering results
In depth understanding of hiring Required Skills and Experience: Experience with Financial Markets hiring
Ability to build strong partnerships with internal and external networks, based on mutual trust, courageous and insightful advice, and consistent delivery
Strong business acumen with a commercial/pragmatic approach
Understanding and experience of cultural differences and their impact on business and organizational dynamics
Effective oral and written communication skills when dealing with management and employees at various organisation levels, including senior management
Strong influencing and negotiating skills
Ability to collaborate and work across a large, diverse, and matrixed organization
Ability to deal with ambiguous and fluid situations
Strong relationship and communication skills
Innovative and creative thinking
Ability to build strong credibility with business leaders across the company
Effective consulting skills in working with managers in setting recruiting expectations, developing an effective sourcing strategy and evaluating candidates
Ability to use technology effectively and efficiently to manage workload As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore, we seek talented, qualified employees in all our operations around the world?regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and contentall supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world?regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.



Locations
New York-New York-United States of America

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Locations: New York-New York-United States of America

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Associated topics: consultant, headhunter, interview, recruit, recruiter, sourcer, sourcing support, specialist, staffing coordinator, talent acquisition

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