Call Center Representative

rose international in Jefferson, GA

  • Type: Full Time
position filled
Client Position Title: Call Center Representative

Position Number: 333295

Location: Atlanta, GA 30303

Position Type: Temporary

Required Skill Set:

Call Center, Customer Service, Typing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
LOOKING FOR ENGLISH and SPANISH speaking Customer Service Representatives
Job Title: Call Center Representative
Location: Atlanta, GA 30303
Hours: Mon - Fri 9:00 AM - 7:15 PM
Shift: 8 Hours in between 9-715
Training Hours: Mon - Fri 9:00 - 5:30 for 3-4 weeks
Start: January 24th - Must attend RJP, Receive Offer, Clear Background
Duration -6 Months Temp
Pay Rates:
Monolingual: $12.52
Bilingual: $13.50
Dress Code: Business attire. All tattoos must be covered and all facial piecings removed. Failure to observe dress code requirements may result in the worker being sent home to change without pay.
JOB DESCRIPTION: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for nonEnglish speaking callers according to procedures. Attend meetings and trainings as requested and maintains uptodate knowledge of all programs and systems.
#CBRose#

















JOB DESCRIPTION: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.






Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


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