Assistant Service Manager Crown Nissan

The Nalley Automotive Group in Greenville, SC

  • Type: Full Time
position filled

Overview

Crown Nissan of Greenville is Now Hiring Assistant Service Manager for High Volume Shop!

Nissan of Greenville is a subsidiary of Asbury Automotive Group (NYSE:ABG),a public automotive retailer with over 80 retail locations and 25 collision centers .

Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and plenty of opportunity to earn a great income.

 Apply now!

Benefits

In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!

  • Competitive weekly pay
  • 401k plans with company matching for most full-time and part-time team members
  • Health care – medical, dental and vision insurance plans
  • ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech’s, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
  • Tax-free flexible spending accounts
  • Life Insurance ($30,000 complimentary), short-term and long-term disability plans
  • Paid holidays and PTO (up to 28 days depending on length of employment service and position)
  • Stock Equity Grant program for high performance (select front-line team members eligible!)
  • Employee discounts on service and cars
  • Up to 8 weeks paid pregnancy disability leave program
  • Career Path tool to assist in career development
  • Scholarship program for employees, their parents, and their dependents
  • Opportunities to join our community service initiatives
  • Recognition program with opportunity to earn credit on Amazon.com
  • Employee referral program with bonus opportunities
  • Why Asbury?  Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.

    Responsibilities and Qualifications

    The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

  • Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
  • Actively promote good morale and good relationships among the dealership associates.
  • Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
  • Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
  • Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
  • Motivate the service advisors to provide consistent value for the dealership’s customer.
  • Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
  • Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
  • Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
  • Assist in forecasting goals and objectives for the department and strive to meet them
  • Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings as directed
  • Address and resolve customer concerns
  • Assist in motivating, training and developing employees
  • Strong verbal and written communication is required
  • Must be able to manage in a fast paced work environment
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software is a plus
  • Must have three plus years in an Automotive Service Department
  • Must have three plus years as an Automotive Service Writer/Assistant Service Manager
  • Must be at least eighteen years of age
  • Must have a valid Driver’s License
  • Must be able to pass pre-employment screening (background & drug test)
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