Infrastructure Site Lead (Dorchester)


: $114,900.00 - $162,750.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description:

Directs field technical support group that covers a wide geographic region. Responsible for close interactions with site business partners and leadership to fully understand and align IT support with business goals. This role will be required to manage and lead specific support aspects of the site including but not limited to desktop support, IT support, local aspects of infrastructure and physical asset management.

Principal Responsibilities:

  • Participates in IT infrastructure support teams to meet the needs of the business.
  • Participates in the regional business and IT planning process to provide input and solicit expectations with regards to future IT support
  • Collaborates with other Digital teams that deliver initiatives and projects and ensures local service operation performance achieves established Service Level Agreement (SLA) goals
  • Oversees global initiatives that require local implementation
  • Ensures that there are consistent, standardized processes in place locally for managing IT escalations, issues resolution, staff mentoring and financial and IT planning
  • Serves as the business conduit for escalations related to support, services and delivery
  • Performs proactive analysis on all factors impacting availability and service level attainment
  • Ensures IT services are available and operational is all areas of responsibility
  • Support audit and compliance activities, ensure site infrastructure is compliant to allCollins Aerospacepolicies
  • Performs other related duties as required
  • Required Qualifications:
    3+ years experience with a broad background to various infrastructure technologies including servers and networks, desktop technologies including hardware and software, and strong troubleshooting skills.

    Preferred Qualifications:
    ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications desired. Demonstrated experience in service-focused technical environment.
    Demonstrated strong customer service skills

    Basic Qualifications:
    Candidates for this role should possess a Bachelors degree (Accredited College or University)and five years of prior relevant experience or an Advanced degree and three years of prior relevant experience. In the absence of a degree,nine years of relevant experience is required.

    At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.
    Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
  • Tuition reimbursement
  • Life insurance and disability coverage
  • And more

  • Apply now and be part of the team thats redefining aerospace, every day.

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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    Associated topics: infrastructure, maintain, network, satcom, satellite, server, system engineer, system specialist, system technician, technician * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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