Account Coordinator - Laboratory of Medical Zoology - Clerk IV

  • Amherst, MA


: $60,765.00 - $94,240.00 /year *

Employment Type

: Full-Time


: Healthcare - Allied Health

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About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Business coordinator for the Laboratory of Medical Zoology (LMZ) fulfilling various clerical and financial responsibilities. LMZ includes the popular TickReport service, which provides a public tick testing service to individuals and agencies, as well as contract testing of collected ticks and research into tick ecology and tick-borne disease. The business coordinator serves in the public-facing office of the lab and represents that TickReport service to clients and other stakeholders.

Essential Functions

* Coordinate incoming tick test orders, manage receipt of mail and courier packages, and communicate with clients about status and results of testing via phone, chat (IntercomTM), and/or walk-in visitation.
* Manage contracts and payments from subsidizing partners (local, state, federal agencies and various private entities).
* Reconcile payments (cash and checks) to tick testing orders.
* Provide clerical and record-keeping activity pertinent to lab operations, including purchasing, travel, safety trainings, and personnel records.
* Coordinate with webmaster to maintain updates for web page and e-commerce resources.
* Support timely and accurate reporting of results to individuals and partner agencies (e.g. Local Boards of Health and external testing labs).
* Under the supervision of the Program Director, prepare financial reports and calculate cost of lab operations to support budgeting operations.
* Other duties as assigned.

Other Functions

* Work collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.
* Work in partnership with colleagues within the CNS community and across the campus to support the Dean's strategic priorities.
* Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Minimum of one year of full-time experience in an office setting or equivalent
* Strong written and verbal communication skills.
* Good organizational skills and attention to detail.
* Experience with spreadsheets, including formulas/functions, pivot tables, and sorting/filtering data.
* Strong software experience, including database software, as well as word processing, PDF creation, email and mail merge functions, etc.
* Customer service or other public-facing office communication skills.
* Ability to problem solve.
* Willingness to accept instruction and embrace lay understanding of the lab and its procedures.
* Good interpersonal skills and ability to communicate with persons of diverse backgrounds and levels of education.
* Capable of working as part of a team to provide laboratory service to public subscribers.
* General science knowledge.

Preferred Qualifications

* Associate Degree in a business related field of study strongly preferred.
* Business administration and/or finance experience strongly preferred.

Work Schedule

Monday - Friday 8:30 am - 5:00 pm, schedule may vary (37.5 hours per week)

Salary Information

Grade 13

As part of a commitment to their own multicultural community, CNS seeks an individual with a commitment to diversity and one who will understand and embrace university initiatives and aspirations (

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 5 2019 Eastern Daylight Time

Applications close: Sep 11 2019 Eastern Daylight Time

Associated topics: lab, mls, mlt, sample collection, scientist, services, technician iii, technician iv, technician lab, technologist

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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