Director Student Success Outreach

  • Amherst, MA


: $146,240.00 - $146,240.00 /year *

Employment Type

: Full-Time


: Education - Excluding Post Secondary

Director Student Success Outreach

Job no: 501077
Work type: Staff Full Time
Location: UMass Amherst
Department: UG Student Success
Union: PSU
Categories: Advancement

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The UMass Amherst Student Success Unit prioritizes programs and practices that increase student persistence and retention, support timely progress toward degree completion, and foster holistic student learning and development through the advancement of high-impact educational opportunities. As a member of the Associate Provost for Student Success?s Leadership Team, the Director of Student Success Outreach provides strategic planning for partner collaborations and oversees unit outreach and activities, with particular attention to undergraduate First Generation college students, Transfer students, students historically under-served in higher education, and students experiencing financial insecurity, as well as the intersectional experiences of these student cohorts. Using a student-centered and strength-based approach, the Director leads initiatives such as financial literacy education, success strategies for Transfer student transitions, and outreach initiatives to introduce all students to high-impact learning. The Director will work closely with the Associate Deans and student success coordinators in the Schools and Colleges as well as colleagues and student leaders across campus supporting student cohort populations and their success (e.g., Center for Multicultural Advancement and Student Success).

Essential Functions

  • Create and execute programs and services that support UMass Amherst students who are among the first in their family to attend college, including special events, web-based resources, co-sponsored programs, and faculty and staff outreach.
  • Oversee and implement a university-wide financial literacy education program, including supervision of peer financial coaches and the use of social media campaigns.
  • Create and execute programs that support transfer students by fostering a sense of belonging and transfer student engagement, and reducing barriers to timely degree completion.
  • Facilitate cross-unit initiatives and capitalize on campus partnerships, including those with colleagues in the Center for Multicultural Advancement and Student Success (CMASS), New Student Orientation, college-based academic advising units, Admissions, and the Registrar?s Office. Facilitate referrals to direct student services in units such as CMASS and the Learning Resource Center.
  • Supervise the Program Manager for Student Success Communications, providing oversight for various outreach initiatives, involving close collaboration with Student Success colleagues on intersecting programs, services, and academic opportunities such as advisor support, Residential Academic Programs, and Early Alert.
  • Responsible for awareness and incorporation of national trends and research-supported practices that contribute to student success.
  • Collaborate with other unit managers on personnel, policy, infrastructure, and budget matters. Manage budget allocations and authorizes expenditures.
  • Perform other duties as required.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master's degree in higher education, counseling, non-profit administration or a related field.
  • Five years full-time professional experience working in student success or programs supporting historically underrepresented populations in an educational setting. This requirement may include graduate level work experience through assistantships or internships.
  • Experience with program assessment.
  • Experience with educational outreach to priority populations and related communications campaigns for events, resources, and learning opportunities.
  • Supervisory experience of professional or student staff.
  • Ability to establish and maintain effective collaborative relationships across organizational units and social identities.
  • A record of professional initiative, flexibility, and strong communication skills, including public speaking and writing.
  • Ability to work independently and as a team player and effectively manage simultaneous priorities in a busy environment; ability to collaborate with others to identify and achieved shared goals.
  • Ability to adapt and work effectively in a regularly changing organizational environment and contribute to a harmonious workplace.
  • Ability to exercise sound judgment and maintain confidentiality.
  • Strong organizational skills and attention to detail with the ability to complete assignments in a timely manner.
  • Strong computer skills including at least intermediate expertise with email, calendar systems such as Outlook, word processing software such as Microsoft Word or Google Docs, and spreadsheets such as Microsoft Excel or Google Sheets.
  • Required to work some nights and weekends.
  • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • Experience working in a decentralized and culturally diverse environment preferred
    • Experience with a university student information system and/or student success management system preferred
    • Budget management experience preferred

    Additional Details

    Reports to the Associate Provost for Student Success

    Number of non-student employees directly supervised: 1-3

    Number of non-student employees indirectly supervised: 0

    Average number of student employees supervised at any given time: 5-10

    Work Schedule

    8:30-4:30 M-F

    Salary Information

    Level 29

    PSU Salary Scale:

    Special Instructions to Applicants

    Please submit a resume, cover letter, and contact information for three professional references by the priority deadline of July 7, 2019. The position may remain open until filled.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Jun 10 2019 Eastern Daylight Time
    Applications close:

    Associated topics: assistant principal, direct, director, executive management, head of school, manage, officer, principal, supervise, vice principal

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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