About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Program Manager for Student Success Academic Programs contributes to the creation and execution of targeted programs and activities that foster student success and persistence, and build high-impact learning opportunities campus-wide. Assist with program development, recruitment, assessment, and training that increases student engagement, well-being, and cultural competence. Collaborate with various units campus-wide for recruitment and programming initiatives (Residence Education, Learning Resource Center, Civic Engagement & Service Learning, the Center for Multicultural Advance and Student Success, the Center for Health Promotion, UMass Amherst Schools/Colleges, etc). The Program Manager reports to the Director for Student Success Academic Programs and regularly works with the larger Student Success team, with an emphasis on Residential Academic Programs (RAP), new student transitions, and programs that complement classroom experiences.

Essential Functions

* Responsible for planning and executing a variety of programs and events designed to smooth new students' (first year and transfer) transition to college and increase students' level of success through a focus on engagement, responsiveness, well-being, and the development of cultural competence.
* Programming strategies may include working with undergraduate student leaders to participate in events and panels; developing specific strategies to increase engagement of historically underserved students (first generation college students, underrepresented minority students, students with financial insecurity, international students, etc.); planning and coordinating large and small scale programs or resources that teach students about successful decision-making and engagement opportunities; and contributions to living-learning programs.
* Expand programming to support students' developmental transitions beyond their first semester, identifying specific opportunities for each year.
* Assist in recruitment and enrollment management for Residential Academic Programs (RAP).
* Collaborate with Office of Admissions, Residence Education, New Student Orientation and additional colleagues in Student Affairs & Campus Life to develop and execute presentations at Admissions events.
* Ensure materials are developed and produced to market RAP to prospective and admitted students and families (RAP website, NSOR database, promotional hard copy) and inform academic advisors of RAP opportunities.
* Collaborate with New Student Orientation, academic units, and Residence Education to incorporate overall RAP and broader student success goals during summer and winter orientation for entering first-year and transfer students.


* Collaborate with unit and campus colleagues in the development and production of key large scale projects including the Student Success Planner and online resources.
* Contribute to the support and training of school/college personnel and campus student leaders advising undergraduates on RAP and additional academic program options.
* Contribute to materials supporting First Year Seminar instructors.
* Participate in assessment and planning of Student Success initiatives.
* Undertake special projects as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

* Master's degree and two years of related experience in academic affairs in an institution of higher education or Bachelor's degree and three years of experience in academic affairs in an institution of higher education.
* Strong writing skills and excellent interpersonal communication skills.
* Ability to work collaboratively with individuals across administrative and academic units in support of student success.
* Understanding of undergraduate education requirements and expectations in a university setting.
* Understanding of academic policies and regulations as well as the functions and procedures used by administrative offices which serve undergraduate students.
* Ability to master administrative databases used on the UMass Amherst campus and use a variety of software packages and platforms, including Microsoft Office.
* Ability to manage change, work in a fast paced environment, and complete simultaneous projects within deadline constraints.

Work Schedule

M-F 8:30-4:30

Salary Information

Position Level 26

PSU salary schedule

Special Instructions to Applicants

To apply, please provide a cover letter, resume, and contact information for three professional references.

Applicants must apply by the priority deadline of September 29, 2019 in order to ensure consideration. Applications may be accepted after the priority date until a suitable candidate pool has been identified.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 3 2019 Eastern Daylight Time

Applications close:


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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