Manager of Professional Services

Employment Type

: Full-Time

Industry

: Non-Executive Management



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The Manager of Professional Services oversees the end-to-end Abstracting service, ensuring a high-quality service to Visual Lease Clients. This position will report directly to the Director of Professional Services and oversees a team of abstractors. The ideal candidate will be organized and detail-oriented, but also be able to adapt to a fast-paced, rapidly changing environment. Your Department: o Implement vision, processes, and operational plan of Director; call out resource capacity risks. o Leverage productivity and quality statistics to suggest adjustments to overall processes and resources. o Work with cross-functional partners within the business to answer questions related to the delivery of abstraction projects. o Manage 3rd party providers/resources to assure timely delivery of abstracts and appropriate status reporting. Your Clients: o Gather high-level requirements from clients for all new abstracting projects; develop project scope and assign appropriate resources. o Adapt abstracting process for new product enhancements. o Engage abstracting prospects; enthusiastically share with them the benefits of Visual Lease's abstraction services. o Conduct manager reach outs with current and prior clients to gather input on quality, timing, and service. Strive to know what good looks like. Your Team: o Manage abstraction team to enable high quality, timely management, and delivery of projects. o Serve as a path of escalation and actively work to clear roadblocks to ensure team can perform at optimal levels. o Coach, develop, and encourage staff. 4-6 years of leadership experience Corporate real estate and/or property management experience a plus, but not required Experience working in a fast-paced and constantly changing environment Demonstrated management and leadership experience. Experience in project management, leading projects from conception to closure and in leveraging internal resources to get things done. Excellent written and verbal communication skills, proposal, documentation, and presentation skills. Generates new and innovative approaches to problems. High standards of personal performance and team performance to be nothing short of the best. Professional, positive and nurturing attitude with clients, internal and external business partners Skills and Competencies Strong organizational skills and attention to detail Exceptional time management skills Positive outlook, patience, and strong relationship-building skills Conduct yourself with business integrity Strong sense of urgency Take ownership Embrace humility and teamwork Ability to connect and influence others Self-motivated with a demonstrated ability to take initiative Adaptability to change Visual Lease (www.visuallease.com) is a rapidly growing software company located in Woodbridge, NJ. Our software helps companies manage their corporate real estate leases for lease administration and lease accounting. Visual Lease is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Visual Lease is a background screening, drug-free workplace. Full-time positions offer a competitive benefits package and salary commensurate with experience. ID: 2019-1321 Street: 100 Woodbridge Center Drive

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